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  • General Terms and Conditions



    Company Info:

  is a part of Cynalco BVBA


    Overheet 9A, 9290 Berlare, Belgium

    TVA: BE0633.646.758

    [email protected]

    tel.: +32(0)2/203.08.43



    1. General Terms

    These General Terms & Conditions apply to all transactions made online with Panthers (Cynalco BVBA). Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.

    By making use of this website, you accept these General Conditions. All transactions with Panthers (Cynalco BVBA) are subject to these General Conditions.

    The words 'the company', 'we' or 'us/our’ always refer to Panthers (Cynalco BVBA). The word 'customer' always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of Panthers (Cynalco BVBA).


    1. Prices

    All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.


    1. Orders

    To purchase a product, you need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase.

    We accept orders through online transactions(secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer.

    We accept Visa, Mastercard, Maestro, iDeal & Bancontact

    If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.

    Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian.


    1. Shipping

    Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If payment has already been made, you will receive a full refund for the item or items in question.

    If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company.

    Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.


    1. Warranty

    Panthers applies the official conditions of warranty as stated by its suppliers. These are different for every brand and will always be mentioned when a purchase is made.

    Dealing with warranty will always be the responsibility of Panthers, except for the shipping costs the consumer has made to return the product.


    1. Time for reflection and returns

    The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calendar days for all products bought from Panthers. This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.

    When you want to cancel the purchase, you must inform us by phone or by letter within 7 calendar days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given.

    The goods must be returned undamaged, unused and unopened (in their original packaging) at the very latest 14 days after delivery. The shipping date is the control date. All documentation and packing materials must be added to the return shipment, as well as the number of your bank account. The purchaser pays the shipping costs of the returned goods. Understamped or unstamped shipments are always refused and will be sent back to the purchaser.

    Cynalco BVBA returns the complete amount of the purchase, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase will not or not completely be returned. The product  in this case, remains your property. On your demand the goods can be sent back to you on the condition of payment of the shipping costs.


    Exceptions on the conditions stated here:

    • Repayment is not possible when a product has been worn or is damaged in any other way.


    Goods must be returned to the following address:

    Panthers (Cynalco BVBA)

    Overheet 9A, 9290 Berlare, Belgium


    1. Force Majeure

     We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company's control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer's liability will be limited to the value of the items already delivered, increased by any associated shipping costs.


    1. Contents, Prices & Printing Errors

    We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.


    1. Title To Goods

     All items supplied to the customer remain the property of Panthers (Cynalco BVBA) until we have received all amounts due for the items in question.


    1. Complaints

     All complaints and comments can be sent to [email protected] We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.

    • All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in disputes only the competent Belgian courts are competent. If, for reasons of international law, other laws apply, in the interpretation of current general terms and conditions, Trst and foremost, the Belgian Law on Market Practices and Consumer Protection will be used.
    • In the event of extrajudicial settlement of the dispute, the Consumer Consumption Service of the FPS Economy is authorized to receive any request for extrajudicial settlement of consumer disputes. This will in turn handle the application itself or send it to a qualited entity. You can reach the Consumer Ombudsman through this link:
    • In the event of disputes of a cross- border nature, you can also appeal to the European Union's Online Dispute Resolution platform through this link:


    1. Limitation of liability

     The information on the website has got a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer. Panthers makes every possible effort to provide correct, accurate and up-to-date information. In spite of these efforts inaccuracies can occur in the information provided on the website. If the information is inaccurate or if parts of the information are unavailable on the website, Panthers will do its utmost to rectify this without delay. However, Panthers cannot be held liable for direct or indirect damage caused by the information on this site.If you find inaccuracies in the information provided by this site you can contact the administrator. The contents of this site, including the links, can be adapted, changed or completed without previous announcement.

    Panthers cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website. Panthers can never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programs and other computer system data, machinery programs or other of the user. The website can contain hyperlinks to sites or pages of third parties or refer to these indirectly. Putting the links to these sites or pages does not imply any approval of their contents.Panthers clearly states it has got no control over the characteristics of these sites and can never be held responsible for the contents or the characteristics of them, nor for any damage caused by using them.


    1. Copyright

     The content of this website and any other publications of Panthers (Cynalco BVBA) are the property of or are licensed by Panthers (Cynalco BVBA) or are used with the owner's permission. Reproduction is strictly prohibited without authorisation.

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